What Is Responsible Gaming?
Online gaming should be a source of entertainment — a way to unwind and have fun after a long day. However, like any form of entertainment involving money, it requires awareness and good self-control to keep it enjoyable rather than a burden.
At 12ntc, we understand that every player has different life circumstances. That is why we provide a wide range of self-control tools, informational resources, and support that are easily accessible directly from your account. We are more than just a gaming platform — we also serve as a caring partner for your well-being.
Responsible gaming at 12ntc means playing within your means, setting realistic limits, recognising early warning signs, and knowing when to take a break. Our platform is designed to make all of this easier with tools that are simple to use and accessible at any time.
12ntc Responsible Gaming Principles
Our commitment to responsible gaming goes beyond words on a page. It is embedded in every aspect of our platform, from interface design to our operational policies. Here are the core principles we uphold:
- Gaming as entertainment, not a source of income: We consistently remind players that online gaming is for entertainment purposes only. Never rely on it as a primary source of income or as a means to resolve financial problems.
- Play within your means: Only use money you can afford to lose. Never use emergency savings, loans, or money allocated for your family's basic needs to fund your gaming.
- Time management is just as important as money management: Time spent gaming can affect your productivity, relationships, and mental health. Set clear time limits and stick to them.
- Game outcomes are random: All game outcomes at 12ntc are governed by an independently audited Random Number Generator (RNG). No strategy can guarantee a win — this is a reality every player needs to accept.
- Individuals under 18 are not permitted to: Our platform is for individuals aged 18 and above only. We apply strict age verification procedures to ensure this.
Self-Control Tools on 12ntc
We offer a range of self-control tools that you can activate directly from your account settings. All tools are free, easy to use, and take effect immediately upon activation:
Daily / Weekly / Monthly Deposit Limit
Set a maximum deposit amount within a specified time period. This limit cannot be increased immediately — a 7-day cooling-off period is required before it takes effect, to prevent impulsive decisions.
Session Play Time Limit
Set a maximum session duration for your gameplay. The system will send a warning when you are approaching your set time limit and will automatically end the session once the limit is reached.
Loss Limit
Set a daily, weekly, or monthly loss limit. Once this limit is reached, your account will be automatically blocked from making further deposits during that period.
Gaming Break (Cooling-Off)
Take a short break lasting anywhere from 24 hours to 6 weeks. During a break, you cannot make deposits or play, but you can still withdraw your remaining balance.
Self-Exclusion
The option to fully exclude yourself from the 12ntc platform for a minimum period of 6 months up to permanently. Contact our customer support to activate this option.
Opt Out of Promotions
Choose to opt out of any promotional offers, bonuses, or marketing communications that may encourage you to play more than you planned.
How to Access the Self-Control Tools: Log in to your 12ntc account and go to Account Settings → Responsible Gaming. All self-control tools can be activated in under 2 minutes. If you need assistance, our 24/7 support team is always ready to help.
Recognise the Early Warning Signs
One of the most important aspects of responsible gaming is the ability to recognise signs that gaming is starting to have a negative impact on your life. The earlier you notice, the easier it is to take corrective action. Watch out for the following signs:
If you identify with two or more of the signs above, now is the right time to activate self-control tools or seek professional help. Remember — asking for help is a sign of strength, not weakness.
Brief Self-Assessment Questionnaire
Answer the following questions honestly to gain insight into your gaming patterns. There are no right or wrong answers — this is simply to help you reflect on yourself:
Interpretation: If you answered "Yes" to any of the questions above, we encourage you to use the self-control tools available in your account or speak with our support team. Help is always available — you do not have to go through it alone.
Minor Protection
12ntc takes seriously its responsibility to ensure our platform remains inaccessible to individuals under 18 years of age. Here are the measures we have in place:
- Age verification at registration: Every new user is required to submit proof of age during the mandatory KYC process, which must be completed before any financial transactions can be made.
- Identity document verification: We verify copies of MyKad or other valid identification documents as part of our rigorous identity verification process.
- Immediate account suspension: Should there be any indication or complaint that an account holder may be under 18, the account in question will be immediately suspended while an investigation is carried out.
- Advice for parents and guardians: If you share a device with children, please ensure your 12ntc account is always logged out after every session and use a strong password to protect your account.
Important Notice: Any attempt by individuals under 18 to register or use the 12ntc platform is strictly prohibited. Accounts confirmed to be owned by minors will be permanently closed and all balances will be forfeited in accordance with our policy.
Need Help Now?
Our support team is available to assist you 24 hours a day, 7 days a week. Do not hesitate to reach out.