1Introduction & Acceptance of Terms
These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and 12ntc ("Platform", "we", "us"). This Agreement governs your use of the website, mobile app, and all services provided by 12ntc.
12ntc is an online gaming platform operating and providing services to users in Malaysia. We are committed to delivering a safe, transparent, and responsible gaming environment for all our members.
By accessing or using any part of the 12ntc platform — including the website, mobile app, or related services — you automatically accept and agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines or rules published from time to time.
2Eligibility & Account Registration
To register and use the 12ntc platform, you must meet all of the following eligibility requirements without exception:
- Aged 21 years of age and above on the date of registration.
- Is legally competent to enter into a binding agreement.
- Is not currently declared bankrupt or involved in bankruptcy proceedings.
- Has never been directed by 12ntc to close an account previously.
- Is not on an active self-exclusion list on this platform.
Each user is only permitted to hold one (1) active account at 12ntc. Creating multiple accounts using the same or different information is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any remaining balances.
During registration, you are required to provide accurate, complete, and up-to-date information. 12ntc reserves the right to request identity verification documents (KYC) at any time, including a copy of your ID, proof of address, and proof of payment method. This process is an industry standard and is intended to protect the security of your account.
3Deposits & Payment Methods
12ntc supports a variety of deposit methods popular among Malaysian users. All transactions are processed through a secure payment system protected by 256-bit SSL encryption.
Accepted deposit methods include:
- DuitNow (instant interbank transfer)
- FPX (Financial Process Exchange) — all major Malaysian banks
- Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong, Bank Islam
- Touch 'n Go eWallet, Boost, GrabPay
- Visa / Mastercard debit card
Deposits are processed automatically and are typically credited to your 12ntc account within 1 to 5 minutes after successful payment. If there is a delay exceeding 15 minutes, please contact our support team with proof of transaction.
12ntc does not accept third-party deposits. All deposits must be made using a payment method registered in the same user's name. Deposits from another person's account will be declined and returned.
4Withdraw Funds
Withdrawals of your winnings at 12ntc are processed quickly and transparently. The following terms and procedures apply:
- Withdrawal requests are processed within 5 to 15 minutes on business days.
- Night withdrawals (11pm–7am) may take up to 30 minutes.
- The minimum withdrawal limit is RM 50 per transaction.
- The standard daily withdrawal limit is RM 50,000 for standard accounts.
- Platinum and Diamond VIP members enjoy higher daily withdrawal limits.
Before your first withdrawal request is approved, you may be required to complete full identity verification (KYC). This is a standard procedure that protects your account from unauthorised access.
12ntc reserves the right to temporarily hold withdrawals for security review purposes, particularly if unusual account activity is detected. In such cases, our team will contact you within 24 hours.
5Bonuses & Promotions
12ntc offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements and specific terms stated on the relevant promotions page.
General principles applicable to all bonuses at 12ntc:
- Every bonus comes with clearly stated rollover requirements before activation.
- Bonuses cannot be directly converted to cash — they must be fulfilled through the stipulated wagering requirements.
- Each member may claim each bonus type once only, unless stated otherwise.
- 12ntc reserves the right to modify or terminate any promotion at any time with reasonable notice.
- Any attempt to abuse bonuses through multiple accounts or other means will result in the cancellation of all bonuses and account closure.
6Game Rules
All games offered at 12ntc use a Random Number Generator (RNG) that has been independently audited to ensure fair and tamper-proof outcomes. The following general rules apply:
- All game results are final and cannot be disputed unless there is clear evidence of a system technical failure.
- In the event of a technical disruption during a game session, the system will automatically restore to the last valid state.
- The use of automation software, bots, or any third-party tools to play is strictly prohibited.
- Any form of fraud, manipulation, or unauthorised collusion between players to gain an advantage is a serious violation.
- 12ntc reserves the right to void bets and refuse payouts if fraud or a breach of rules is suspected.
For Live Casino games, minimum and maximum table limits vary depending on the game type and table level. These limits are clearly displayed before you join the table.
7Account Security
You are fully responsible for maintaining the security of your account login credentials. 12ntc recommends the following practices to protect your account:
- Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
- Never share your password or account information with anyone — including 12ntc staff. Our staff will never ask for your password.
- Enable two-factor authentication (2FA) via your account security settings.
- Log out of your account after every session, especially when using a public or shared device.
- Contact support immediately if you suspect any suspicious activity in your account.
12ntc is not liable for any losses arising from unauthorised access caused by a user's own negligence in safeguarding their login credentials.
8Personal Data Protection
12ntc takes the protection of all users' personal data seriously, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Data you provide to us is used solely for the following purposes:
- Identity verification and KYC compliance
- Processing financial transactions
- Providing better customer support
- Fraud detection and prevention
- Compliance with legal and regulatory requirements
We do not sell, rent, or disclose your personal data to third parties for marketing purposes. For full details on how we handle your data, please read Privacy Policy page.
9Account Suspension & Closure
12ntc reserves the right, at our sole discretion, to suspend, restrict, or close any user's account if:
- The user violates any terms set out in this document.
- The user engages in fraudulent activity, money laundering, or other illegal activities.
- The user registers multiple accounts or abuses promotions.
- The user provides false or misleading information during registration or KYC.
- There is a requirement to comply with a court order or directive from the relevant authority.
Users may also request to close their account at any time by contacting our customer support. Prior to closure, all valid account balances (not subject to any restrictions) will be returned to the user via the original payment method within 3–5 business days.
10Disclaimer & Limitation of Liability
The 12ntc platform is provided "as is" without any warranty, express or implied. To the extent permitted by law, 12ntc is not liable for:
- Service disruptions due to system maintenance, natural disasters, or circumstances beyond our control.
- Indirect, consequential, or punitive losses arising from the use of the platform.
- Losses resulting from game outcomes generated by audited random number generators.
- Any losses arising from the use of inaccurate information provided by the user.
11Amendment of Terms & Conditions
12ntc reserves the right to modify or update these Terms and Conditions at any time. Any material changes will be communicated to users via:
- A pop-up notice will appear upon first login to the platform after the changes take effect.
- Email to the address registered in your account (if applicable).
- Announcement on the platform's main page.
Continued use of the platform after a notice of changes has been issued constitutes your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account before the new terms take effect.
12Contact Us
If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, our team is ready to assist you through the following channels:
- Live Chat: Available 24/7 directly on the platform
- Telegram: Contact our support agent via the official 12ntc Telegram
- WhatsApp: Instant support via 12ntc's official WhatsApp
- Email: [email protected] (response within 24 hours)
Our support team, fluent in both Malay and English, operates 24 hours a day, 7 days a week to ensure all your enquiries are handled promptly and accurately.